If the placeholder code does not display correctly in the email, it is likely due to incorrect formatting, causing the code to be missed by the system.

You can fix it by following these simple steps:

  1. Go to Settings -> Communications to edit the template.
  2. Highlight the paragraph with the malfunctioning placeholder code.
  3. Click the “Clear formatting” icon (Tx) in the text editor.
  4. Save the template.